Frequently Asked Questions
Everything you need to know about your Dapol Model Railways order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.
What is your return policy for model locomotives?
We offer a 30-day return policy for unused items in their original packaging. Please ensure the security seal on the box is intact to qualify for a full refund.
Do you offer international shipping?
Yes, we ship our high-quality model railway products worldwide. Shipping costs and import duties are calculated at checkout based on your location.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your models covered by a warranty?
All new Dapol locomotives and rolling stock come with a 12-month manufacturer's warranty covering any mechanical or electrical defects.